Biometrics, account recovery, and fraud: do these words come to mind when people think of customer service? Identity management goes beyond the application stack, yet many IAM practitioners feel unprepared to manage risk in this very human element of their organizations' strategies. Attendees will learn the risks and techniques for customer and workforce identity management in customer service operations.

RSA® Conference, the world’s leading information security conferences and expositions, today concluded its 31st annual event at the Moscone Center in San Francisco. The year’s event attracted over 26,000 attendees, including 600+ speakers, 400+ exhibitors, and over 400 members of the media. Throughout the week, attendees networked on the expo floor and participated in keynote presentations, track sessions, tutorials, seminars, and special events.

Several of the most pressing topics discussed during this year’s Conference included issues surrounding privacy and surveillance, the positive and negative impacts of machine learning and artificial intelligence, the nuances of risk and policy, and cybersecurity-focused innovations across crypto and blockchain.

Operationalizing Identity: IAM for Customer Service

Conference: RSA Conference 2022

Abstract

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