Tips for building trust and maintaining relationships with researchers in bug bounty programs
- Communication is key, be transparent and provide regular updates
- Keep the program fresh by adding new products, targets, and scope
- Reward researchers in a timely manner and set clear expectations
- Share known issues to avoid duplication and allow researchers to focus on areas they excel at
Bug bounty programs require building trust with researchers who are looking for a return on investment for their time and effort. To maintain relationships, it is important to communicate regularly and be transparent about updates and issues. Researchers may submit lower-level bugs to test the team's response time and engagement. Keeping the program fresh by adding new products and targets can also attract researchers. Sharing known issues can help avoid duplication and allow researchers to focus on areas they excel at. Rewarding researchers in a timely manner and setting clear expectations can also build trust.