The talk argues against using the term 'human error' in classifying the reasons behind incidents and advocates for a blameless culture to achieve reliable and secure systems. It proposes looking at how highly resilient organizations handle the human component of failures from a systems thinking and organizational psychology standpoint.
- The term 'human error' is outdated and should be avoided in classifying the reasons behind incidents
- A blameless culture is key to achieving reliable and secure systems
- Highly resilient organizations focus on identifying all possible warning signs and maintaining a global view of all operations to prevent failures
- When a failure does occur, it is seen as a learning opportunity to improve how the organization works
- Building resilience to failure involves helping people cope with complexity under pressure and maintaining mindfulness or awareness at an organizational level