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• The term 'human error' is outdated and should be avoided in classifying the reasons behind incidents
• A blameless culture is key to achieving reliable and secure systems
• Highly resilient organizations focus on identifying all possible warning signs and maintaining a global view of all operations to prevent failures
• When a failure does occur, it is seen as a learning opportunity to improve how the organization works
• Building resilience to failure involves helping people cope with complexity under pressure and maintaining mindfulness or awareness at an organizational level