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Jeff Wilke on Accelerating AI Adoption: From Operations to Customer Experience

Conference:  Transform X 2021

2021-10-07

Authors:   Jeff Wilke


Abstract

Before Jeff Wilke became Chairman and Co-Founder of Re:Build Manufacturing, he led Amazon’s global retail business, deploying lean manufacturing techniques to create the infrastructure and technology that became Amazon Prime. He now integrates new technologies like AI to help rebuild and transform manufacturing. Jeff joins Scale AI CEO Alexandr Wang in a fireside chat to discuss how AI can accelerate the transformation of enterprises across industries like manufacturing, retail, and others. Jeff joined Amazon in 1999 to increase productivity and excellence. At the time Amazon's revenue was $2 billion a year. By the time he left, Amazon’s revenue had skyrocketed to over $1 billion a day. During his time leading the world's largest retailer, Jeff experienced first-hand the transformational impact of AI, from internal operations to customer experience. But as AI continues to impact and transform every industry, how should enterprises think about prioritizing their AI use-cases between internal process optimizations or customer-facing experiences? What challenges should business leaders be cognizant of?

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