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• Quick communication and feedback loop is important in coordinating work between teams
• Having the right mindset involves gaining and sharing knowledge, and spreading the same approach across teams
• Visibility through monitoring and alerting is vital for a good operation of platforms, but blind spots can still occur
• Automation is key in managing a large number of applications and ensuring consistency and predictability
• Smoke tests, a proactive monitoring of the platform, can spot issues before customers are affected