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• Good documentation has a profound impact on the visibility, quality, and inclusivity of open source projects
• Developers prefer documentation to contacting support or talking to an actual person
• Most developers see documentation and its incompleteness or its lack of existence to be a huge problem in the community
• The goal is to write inclusive, accessible, high-quality documentation in pull requests designed for quick approval
• Best practices include structuring documentation using content templates, writing with clarity and technical accuracy, and avoiding common pitfalls that trap PRs in prolonged reviews
• Writing in second person and focusing on the user's perspective is the most useful thing you can do
• Specify what kind of review you want and set context for your reviewer