Spend Management: From Cost Center to Customer Experience Driver

The panel discusses how leading FinTech companies are leveraging AI to transform their business operations and create a better customer experience in the spend management space.

• Spend management involves supervising all supplier relationships and company purchasing to identify every dollar spent and get the most out of it.
• New, customer-first vendors are disrupting the spend management industry with technology.
• Henrique Dubugras and Dileep Thazhmon discuss how they created Brex and Jeeves to reinvent the space and apply AI to the correct parts of each organization.
• Conduit offers technology-enabled solutions and services to help organizations deliver seamless personalized experiences while scaling operations, growing revenue, and reducing costs.

Brex and Jeeves are examples of FinTech companies that are leveraging AI to transform their business operations and create a better customer experience in the spend management space. By applying AI to the correct parts of their organizations, they are able to identify every dollar spent and get the most out of it. Conduit offers technology-enabled solutions and services to help organizations deliver seamless personalized experiences while scaling operations, growing revenue, and reducing costs. They have helped a top health insurer save 5.6 million dollars on customer communications costs in the first year alone, reduced contact center costs by 40 percent for one of the world's largest airlines, and helped a global logistics company earn a top ranking as America's best customer service organization.

While the spend management function has been around for decades, the industry is being rapidly disrupted by new, up-and-coming, customer-first vendors that distinguish themselves through technology. Spend management involves proactively and comprehensively supervising all supplier relationships and company purchasing to identify every dollar spent, and to get the most out of it. By listening to this panel, you will learn how leading FinTech companies are leveraging AI to not only transform their business operations but also to create a great customer experience. In this expert panel, you will hear from Henrique Dubugras, the Co-Founder and Co-CEO of Brex, and Dileep Thazhmon, the Founder and CEO of Jeeves, on how they view the spend management space. Dubugras and Thazhmon will discuss the market opportunity they saw with digital transformation and why they created Brex and Jeeves. They’ll talk about how they’re reinventing the space by creating a better customer experience with AI and share their insights on applying AI to the correct parts of each organization.