The importance of good documentation in improving productivity, retaining customers, and managing changes in a company.
- Good documentation is easy to understand, gets to the point, and has been vetted for accuracy
- It includes the author and date, and addresses the right audience
- Visual elements such as headings, callouts, and tables make documentation more engaging
- Documentation tools such as Markdown, Read the Docs, and Confluence can help standardize and streamline the process
- Empowering contributors and creating a positive feedback loop can encourage more people to write documentation
- Managing documentation should be an official part of everyone's job description